Skip to main content

Return to EZVIZ
Home
Contact us
View past communication

Login
Sign up

Recent Searches

No recent searches

Popular Articles

Articles

Topics

Tickets

Sorry! nothing found for

Manuals FAQs Troubleshooting Apps or Subscription Info Videos

EZVIZ

EZVIZ - Getting Started

What is Two-step verification and how to enable or disable it?
How to enable or disable Fingerprint ID
How to enable or disable Face ID
How to end sharing
How to enable/disable Two-Step Verification
How to remove a guest account
How to add other guest account？
How to edit shared permissions
How to log out my EZVIZ account?
What should I do if I am unable to log in on EZVIZ APP?
How to log in to your EZVIZ account on the EZVIZ APP
How to create an EZVIZ Account?
What if I forget my password?
Why does the sharing fail sometimes?
How to enter the Settings Page of your EZVIZ devices

View all 40

EZVIZ - Product Manuals

EZVIZ HB8 Lite 4G - Manual
EZVIZ CB3 4G - Manual
EZVIZ CB5 - Manual
EZVIZ H7C Dual-Lens - Manual
EZVIZ S10 - Manual
EZVIZ H6C 2K - Manual
EZVIZ H1C - Manual
EZVIZ CB3 2K Camera - Manual
EZVIZ HB90 Dual 3K Camera - Manual
EZVIZ HB8 Pro 4K Camera - Manual
EZVIZ HB8 Lite Camera - Manual
EZVIZ DL04 Pro Smart Lock - Manual
EZVIZ Y2000 Smart Lock - Manual
EZVIZ DL06 Smart Lock - Manual
EZVIZ DL50 FVX Smart Lock - Manual

View all 18

EZVIZ - FAQ's

How can I change the account region?
How many cameras can be added to one account?
How many mobile clients can access to a same EZVIZ account?
What’s the volume of network traffic when keep viewing the video in 1 minute?
How to make my devices update firmware automatically?
How to find current firmware version and update manually?
How to disable device image encryption?
Why real-time videos and playback stop automatically after 5 minutes?
Whether EZVIZ products support FTP protocol
Whether EZVIZ devices support NAS?
What are the phone settings requirements for device configuration?
What are the network requirements for device configuration?
Can I use HB3/BC1 without base station?
How much data does EB8 4G consume?
What if my router is a dual-band or Tri-band router supporting 2.4GHz, 5GHz or AC mode simultaneously

View all 28

EZVIZ - Troubleshooting

What should I do if I'm unable to receive the verification code?
What should I do if my account is locked?
How to change the sound type for CH1 after linkage?
What should I do if there is no sound during live view or playback?
What does the error message "Device is busy" mean?
How to initialize the memory card inserted into the camera?
What should I do if the live stream fails to play?
What to do if the battery seems to drain too fast
How to avoid audio noise?
What should I do if I received alarm notifications but no notification sound?
What should I do if my camera does not record to the SD card?
What to do if the SD card cannot be initialized?
What to do if the app says "Incorrect username or Password" when using the LAN Live View feature
What should I do if the time on my EZVIZ device is stuck at 1970?
How to deal with the system message "Error code 330007" during the configuration process

View all 27

EZVIZ - Apps or Subscription Information

How can I switch multiple accounts within App?
How to delete other login terminal
How to sign in on a new phone terminal?
How to delete registered email address/phone number
How to change my password?
How can I change mobile number or email address in EZVIZ account?
How to delete my EZVIZ account permanently?
How to zoom on the EZVIZ mobile App
How to set EZVIZ App Notification plan
How to change space order
How to check your app version
How to full screen the live view/playback on the EZVIZ APP
How to check EZVIZ APP storage
How to clear EZVIZ APP cache?
How to enable/disable Device Auto Upgrade on the EZVIZ APP

View all 38

EZVIZ - Videos

What should I do if I cannot connect to device AP - Video
What to do if the SD card cannot be initialized - Video
What to do if your EZVIZ camera cannot detect the SD card - Video
How to enable or disable the alarm sound - Video
How to set up a device first time - Video
Where to find device verification code - Video
What should I do if my camera goes offline frequently? - Video
What should I do if I am unable to log in on EZVIZ APP? - Video
What should I do if the device has been added by another account? - Video
How to share devices - Video
What should I do if the indicator light stays solid red? - Video
What should I do if my camera does not record to the SD card? - Video
What should I do if my camera goes offline? - Video
How to use LAN Live View - Video
What should I do if the camera fails to configure the network? - Video

View all 26

category image

EZVIZ - Product Manuals (18)

Lost your manual? Find them here!

EZVIZ HB8 Lite Camera - Manual

Modified on Wed, 24 Jun at 4:34 PM
EZVIZ DL04 Pro Smart Lock - Manual

Modified on Wed, 24 Jun at 4:32 PM
EZVIZ Y2000 Smart Lock - Manual

Modified on Wed, 24 Jun at 4:29 PM
EZVIZ DL06 Smart Lock - Manual

Modified on Wed, 24 Jun at 4:28 PM
EZVIZ DL50 FVX Smart Lock - Manual

Modified on Wed, 24 Jun at 4:26 PM
EZVIZ SD7 Smart Screen - Manual

Modified on Wed, 24 Jun at 4:24 PM
EZVIZ EP8 Ultra - Dual Cam Doorbell - Manual

Modified on Wed, 24 Jun at 4:21 PM
EZVIZ HP7 Pro Doorphone - Manual

Modified on Wed, 24 Jun at 4:19 PM

< Previous
1
2
Next >

Still Need Help?

We’re always here to help! Simply sign up or sign in, then fill out our contact form to create a ‘ticket’.

Once submitted, you can view all your tickets by clicking the link at the top of the page. *Note you must be signed in to view all previous correspondence.

Product Categories

Security Cameras
Indoor Wi-Fi Cameras
Outdoor Wi-Fi Cameras
4G Security Cameras
Smart Lock
Video Doorbells & Doorphones

News & Events

Newsroom

Support Center

Manuals
FAQs
Troubleshooting
Apps or Subscription Info
Videos

Policies

Privacy Policy
Terms of Service
Shipping Policy
Return Policy

© Copyright Directed Australia – All Rights Reserved.