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            Manuals FAQs Troubleshooting Apps or Subscription Info Videos

            EZVIZ

            • What is Two-step verification and how to enable or disable it?
            • How to enable or disable Fingerprint ID
            • How to enable or disable Face ID
            • How to end sharing
            • How to enable/disable Two-Step Verification
            • How to remove a guest account
            • How to add other guest account?
            • How to edit shared permissions
            • How to log out my EZVIZ account?
            • What should I do if I am unable to log in on EZVIZ APP?
            • How to log in to your EZVIZ account on the EZVIZ APP
            • How to create an EZVIZ Account?
            • What if I forget my password?
            • Why does the sharing fail sometimes?
            • How to enter the Settings Page of your EZVIZ devices
            View all 40
            • EZVIZ HB8 Lite 4G - Manual
            • EZVIZ CB3 4G - Manual
            • EZVIZ CB5 - Manual
            • EZVIZ H7C Dual-Lens - Manual
            • EZVIZ S10 - Manual
            • EZVIZ H6C 2K - Manual
            • EZVIZ H1C - Manual
            • EZVIZ CB3 2K Camera - Manual
            • EZVIZ HB90 Dual 3K Camera - Manual
            • EZVIZ HB8 Pro 4K Camera - Manual
            • EZVIZ HB8 Lite Camera - Manual
            • EZVIZ DL04 Pro Smart Lock - Manual
            • EZVIZ Y2000 Smart Lock - Manual
            • EZVIZ DL06 Smart Lock - Manual
            • EZVIZ DL50 FVX Smart Lock - Manual
            View all 18
            • How can I change the account region?
            • How many cameras can be added to one account?
            • How many mobile clients can access to a same EZVIZ account?
            • What’s the volume of network traffic when keep viewing the video in 1 minute?
            • How to make my devices update firmware automatically?
            • How to find current firmware version and update manually?
            • How to disable device image encryption?
            • Why real-time videos and playback stop automatically after 5 minutes?
            • Whether EZVIZ products support FTP protocol
            • Whether EZVIZ devices support NAS?
            • What are the phone settings requirements for device configuration?
            • What are the network requirements for device configuration?
            • Can I use HB3/BC1 without base station?
            • How much data does EB8 4G consume?
            • What if my router is a dual-band or Tri-band router supporting 2.4GHz, 5GHz or AC mode simultaneously
            View all 28
            • What should I do if I'm unable to receive the verification code?
            • What should I do if my account is locked?
            • How to change the sound type for CH1 after linkage?
            • What should I do if there is no sound during live view or playback?
            • What does the error message "Device is busy" mean?
            • How to initialize the memory card inserted into the camera?
            • What should I do if the live stream fails to play?
            • What to do if the battery seems to drain too fast
            • How to avoid audio noise?
            • What should I do if I received alarm notifications but no notification sound?
            • What should I do if my camera does not record to the SD card?
            • What to do if the SD card cannot be initialized?
            • What to do if the app says "Incorrect username or Password" when using the LAN Live View feature
            • What should I do if the time on my EZVIZ device is stuck at 1970?
            • How to deal with the system message "Error code 330007" during the configuration process
            View all 27
            • How can I switch multiple accounts within App?
            • How to delete other login terminal
            • How to sign in on a new phone terminal?
            • How to delete registered email address/phone number
            • How to change my password?
            • How can I change mobile number or email address in EZVIZ account?
            • How to delete my EZVIZ account permanently?
            • How to zoom on the EZVIZ mobile App
            • How to set EZVIZ App Notification plan
            • How to change space order
            • How to check your app version
            • How to full screen the live view/playback on the EZVIZ APP
            • How to check EZVIZ APP storage
            • How to clear EZVIZ APP cache?
            • How to enable/disable Device Auto Upgrade on the EZVIZ APP
            View all 38
            • What should I do if I cannot connect to device AP - Video
            • What to do if the SD card cannot be initialized - Video
            • What to do if your EZVIZ camera cannot detect the SD card - Video
            • How to enable or disable the alarm sound - Video
            • How to set up a device first time - Video
            • Where to find device verification code - Video
            • What should I do if my camera goes offline frequently? - Video
            • What should I do if I am unable to log in on EZVIZ APP? - Video
            • What should I do if the device has been added by another account? - Video
            • How to share devices - Video
            • What should I do if the indicator light stays solid red? - Video
            • What should I do if my camera does not record to the SD card? - Video
            • What should I do if my camera goes offline? - Video
            • How to use LAN Live View - Video
            • What should I do if the camera fails to configure the network? - Video
            View all 26
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            EZVIZ - Videos (26)

            Links to help Videos and Video How-To's.

            • What should I do if the indicator light stays solid red? - Video
              Modified on Tue, 30 Jun at 3:57 PM
            • What should I do if my camera does not record to the SD card? - Video
              Modified on Tue, 30 Jun at 3:56 PM
            • What should I do if my camera goes offline? - Video
              Modified on Tue, 30 Jun at 3:55 PM
            • How to use LAN Live View - Video
              Modified on Tue, 30 Jun at 3:55 PM
            • What should I do if the camera fails to configure the network? - Video
              Modified on Tue, 30 Jun at 3:54 PM
            • How to reset account password - Video
              Modified on Tue, 30 Jun at 3:53 PM
            • What should I do if I am unable to see the live view or the playback? - Video
              Modified on Tue, 30 Jun at 3:52 PM
            • What should I do if I cannot receive alarm notifications - Video
              Modified on Tue, 30 Jun at 3:51 PM
            • What should I do if I cannot receive push notifications - Video
              Modified on Tue, 30 Jun at 3:51 PM
            • What should I do if my camera sticker is lost or damaged - Video
              Modified on Tue, 30 Jun at 3:50 PM
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